Account & User Privacy Notice
Effective Date: August 26, 2026
Kitchner & Brainer Property Solutions LLC ("Kitchner & Brainer," "we," "us," or "our") may provide authorized users with access to private online accounts, portals, forms, or other digital services.
This Account & User Privacy Notice explains how we may collect, use, protect, and manage information associated with those accounts.
This notice supplements our general Privacy Policy and applies specifically to information collected through an account, portal, or other restricted online service.
1. Information We May Collect
Depending on the type of account or service you use, we may collect:
2. Passwords and Account Security
If your account requires a password, you are responsible for maintaining the confidentiality of your login credentials.
You agree not to:
We may suspend or disable an account when necessary to protect our systems, information, users, or business.
3. How We Use Account Information
We may use account information to:
If you upload or submit documents through an account or portal, you represent that you have the right to provide those documents and information to us.
Depending on the purpose of the portal, submitted documents may include business records, project information, property information, invoices, contracts, licenses, certifications, or other materials.
Please do not upload sensitive personal information unless the account or portal specifically requests it or we have instructed you to provide it through an appropriate secure method.
5. Sharing Account Information
We may share account information with individuals or organizations when reasonably necessary to operate our business or provide the applicable service.
Depending on the circumstances, these parties may include:
We may also disclose information when reasonably necessary to protect our rights, property, systems, users, or business, or to comply with applicable law.
6. Third-Party Technology Providers
Our website or portal may rely on third-party technology providers to provide hosting, authentication, forms, document storage, communications, analytics, security, or other technical services.
These providers may process information on our behalf as necessary to provide their services.
Third-party providers may have their own privacy policies and terms governing their services.
7. Account Activity
We may collect information about activity within your account or portal, including login dates, pages or features accessed, documents submitted, and other activity necessary for security, administration, troubleshooting, or recordkeeping.
This information may be used to identify unauthorized activity, investigate security incidents, maintain the integrity of our systems, and improve our services.
8. Retention of Account Information
We may retain account information for as long as reasonably necessary to:
9. Account Closure
If your account is no longer needed, you may contact us to request that the account be closed.
Closing an account does not necessarily require us to immediately delete all information associated with it. We may retain information when reasonably necessary for legal compliance, recordkeeping, legitimate business purposes, dispute resolution, security, or other lawful purposes.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect account information.
However, no electronic system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the internet may involve security risks outside of our control.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about certain personal data.
Requests may be subject to applicable legal limitations and reasonable identity verification.
To make a privacy-related request, contact us using the information below.
12. Children's Accounts
Our accounts and private online services are not intended for children under 13.
We do not knowingly create accounts for children under 13 without appropriate authorization where required by law.
13. Changes to This Notice
We may update this Account & User Privacy Notice when our services, technology, or legal requirements change.
When we make changes, we will update the Effective Date at the top of this page.
14. Contact Us
Questions regarding this Account & User Privacy Notice may be directed to:
Kitchner & Brainer Property Solutions LLC
6412 Brandon Ave #139
Springfield, Virginia 22150
Phone: 833-548-2463
Local: (703) 650-0615 or (571) 480-0212
This Account & User Privacy Notice explains how we may collect, use, protect, and manage information associated with those accounts.
This notice supplements our general Privacy Policy and applies specifically to information collected through an account, portal, or other restricted online service.
1. Information We May Collect
Depending on the type of account or service you use, we may collect:
- Name
- Email address
- Phone number
- Username or account identification information
- Business name and business contact information
- Property-related information
- Contractor or vendor information
- Documents or files that you voluntarily upload
- Communications and messages
- Account activity and information regarding your use of the portal
- Information necessary to administer your account
2. Passwords and Account Security
If your account requires a password, you are responsible for maintaining the confidentiality of your login credentials.
You agree not to:
- Share your password with unauthorized individuals
- Allow another person to use your account
- Attempt to access another user's account
- Attempt to bypass account security
- Use another person's login credentials
We may suspend or disable an account when necessary to protect our systems, information, users, or business.
3. How We Use Account Information
We may use account information to:
- Create and maintain your account
- Verify your identity or authorization
- Provide access to restricted services
- Communicate with you regarding your account
- Process contractor, vendor, client, or property-related information
- Review documents or information submitted through the portal
- Coordinate services or projects
- Maintain business records
- Improve our systems and services
- Protect against fraud, unauthorized access, and security threats
- Comply with legal obligations
If you upload or submit documents through an account or portal, you represent that you have the right to provide those documents and information to us.
Depending on the purpose of the portal, submitted documents may include business records, project information, property information, invoices, contracts, licenses, certifications, or other materials.
Please do not upload sensitive personal information unless the account or portal specifically requests it or we have instructed you to provide it through an appropriate secure method.
5. Sharing Account Information
We may share account information with individuals or organizations when reasonably necessary to operate our business or provide the applicable service.
Depending on the circumstances, these parties may include:
- Employees and authorized representatives
- Contractors and vendors
- Attorneys and legal professionals
- Real estate professionals
- Property management professionals
- Technology and website service providers
- Professional advisors
- Government authorities when legally required
We may also disclose information when reasonably necessary to protect our rights, property, systems, users, or business, or to comply with applicable law.
6. Third-Party Technology Providers
Our website or portal may rely on third-party technology providers to provide hosting, authentication, forms, document storage, communications, analytics, security, or other technical services.
These providers may process information on our behalf as necessary to provide their services.
Third-party providers may have their own privacy policies and terms governing their services.
7. Account Activity
We may collect information about activity within your account or portal, including login dates, pages or features accessed, documents submitted, and other activity necessary for security, administration, troubleshooting, or recordkeeping.
This information may be used to identify unauthorized activity, investigate security incidents, maintain the integrity of our systems, and improve our services.
8. Retention of Account Information
We may retain account information for as long as reasonably necessary to:
- Maintain an active account
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Comply with legal or regulatory obligations
- Protect our legal rights
- Prevent fraud or unauthorized activity
9. Account Closure
If your account is no longer needed, you may contact us to request that the account be closed.
Closing an account does not necessarily require us to immediately delete all information associated with it. We may retain information when reasonably necessary for legal compliance, recordkeeping, legitimate business purposes, dispute resolution, security, or other lawful purposes.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect account information.
However, no electronic system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the internet may involve security risks outside of our control.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about certain personal data.
Requests may be subject to applicable legal limitations and reasonable identity verification.
To make a privacy-related request, contact us using the information below.
12. Children's Accounts
Our accounts and private online services are not intended for children under 13.
We do not knowingly create accounts for children under 13 without appropriate authorization where required by law.
13. Changes to This Notice
We may update this Account & User Privacy Notice when our services, technology, or legal requirements change.
When we make changes, we will update the Effective Date at the top of this page.
14. Contact Us
Questions regarding this Account & User Privacy Notice may be directed to:
Kitchner & Brainer Property Solutions LLC
6412 Brandon Ave #139
Springfield, Virginia 22150
Phone: 833-548-2463
Local: (703) 650-0615 or (571) 480-0212